Packet Forensics provides an on-line helpdesk to track your support calls and e-mails. If you're one of several people in your organization that use Packet Forensics products, you can even share combined status and other information about your open support requests through our system.
If you're new to our on-line helpdesk, but you've received support through our support e-mail address in the past, don't worry we still have records of your previous requests--the on-line helpdesk system may even recognize you automatically.
PLEASE NOTE: The Packet Forensics HelpDesk system is for current customers only. If you need pre-sales support or have other questions, please click here and select the appropriate contact from the list.